Platform Slow or Unresponsive

Incident Report for Scale AI

Resolved

This incident has been resolved.

Posted Apr 15, 2022 - 22:16 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 15, 2022 - 21:57 UTC

Update

We are continuing to work with our underlying service providers to resolve the issues impacting Scale's service.

Posted Apr 15, 2022 - 21:35 UTC

Identified

We are actively working with our underlying service providers to resolve the issues impacting Scale's service.

Posted Apr 15, 2022 - 21:00 UTC

Update

We are continuing to investigate the issue.

Posted Apr 15, 2022 - 20:09 UTC

Investigating

We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

Posted Apr 15, 2022 - 18:20 UTC

This incident affected: API, Platform, Web Application, Quality Assurance, Document AI, and Nucleus.